Zap Knowledge Base

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How-to articles & videos

Setting up your account

Getting started with Zap

Zap Integrations

Display your service areas

Create a personal bio

Upload profile and cover photo

Lead and Notification Settings

Account Settings

Set up your website

Managing your contacts

Transactions Add or remove contacts Primary and secondary agent Remove and delete contacts Contact filters Contact tags Work with your contacts Add an individual contact Bulk actions Contact profile Contact summary Contact statuses Add contacts in bulk

Creating an online presence

Custom Pages Link to social media, video, and resources Blog Buy/Sell a Home pages Share your mobile app with consumers Optimize your web traffic Personalize your website Local Insights Direct traffic to your website Property Insights Agent reviews

Working your leads

Communicate with your leads Zap Campaigns Manage your new leads Navigate the dashboard Lead Performance Reporting Compliance rules for updating leads Recommend a home or search Navigate the mobile CRM app Route new leads to Zap Follow-up Plans Use the Script Library

Setting up Teams

Reassign team contacts Manage your team website Add and share team contacts

Using broker features

LeadRouter Optimize website traffic and SEO Set up and manage your agents Set up your company website LeadRouter Setup: Home Partners of America LeadRouter: Jump Ball FAQs LeadRouter℠ Administration Compliance for brokers and admins Manage MLS memberships Manage company contacts Proxy as another user Understand the ProScore Use Local Insights to drive website traffic Adjust company and agent coverage areas Improve your SEO with NAP Direct traffic to your Zap Company Website Use the Company Configuration page Personnel Profile

Additional Info & Technical troubleshooting

FAQs How to clear your web browser’s cache and cookies Solutions to Common Problems Glossary

Learn

Knowledge Base

My Account

Managing our team website

A guide to Zap’s information sources

Adjusting your website’s coverage area

Using a Vanity URL with your Zap Website

Contacts & Follow-ups

Removing contacts from Zap Bulk Email Contact Tags Finding Contacts using filters A Guide to Working with Online Leads Primary and Secondary Agent Status Contact Status Compliance rules for updating leads

Requests and Tasks

Listing Appointments Add Personal Tasks Showing Requests

Zap Website & Apps

Home Partners of America ZapStore Customizing your “Buy/Sell a Home” pages Using your Zap blog Sharing your mobile app with consumers Zap Network Coverage Area Agent Websites Company Websites Connected Search

Zap CRM Mobile App

Adding Property Insights on mobile The Mobile Contact Profile

Tips & Guides

Zap Playbooks

Zap Engagement Playbooks Local SEO Playbook for Agents Local SEO Playbook for Brokers Understanding the ZapScore Set up your website

Marketing 101

How am I marketed in Zap? How to write a winning blog post

Zap class and workshop materials

Zap training classes