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Step 2: Complete the Leadership Learning Path

The Leadership Learning Path will help you get up to speed on Zap and gain a deeper understanding of its value.


Prepare for Success: Make sure you’re prepared to launch Zap.


Coach for Success: Find essential resource materials to help you onboard and coach new agents.


Engage: Get ideas for increasing your agents’ Zap usage.


Track for Success: Use Zap management tools to help coach agents.



Click Prepare for Success to begin, or if you’ve already launched Zap in your office, skip ahead to gain a deeper understanding of how to leverage Zap.